Like you, we are closely monitoring developments related to the COVID-19 virus, particularly the guidance offered by local, state and federal health officials. We have not yet experienced a direct impact on our agency, we’re prepared to continue to serve you as the situation develops.
In terms of how policies will respond to COVID-19, because every claim is unique with its own set of facts, the insurance companies will make determinations based on actual individual situations. In order for the insurer to determine the potential for coverage, an actual claim report should be filed. Our claims staff is working remotely and available via email: Abby Szuminsky at firstname.lastname@example.org and Jackie Williamson at email@example.com.
In recent years, we have invested in improving the ability of our associates to work remotely. While we are not requiring associates to work from home at this time, we are encouraging them to do the right thing for themselves and their loved ones.
Whether our associates are in the office or working remotely, we have the ability to continue to provide responsive, high-level service to you.
The health and safety of our associates, their families and our communities is our primary concern. Our associates remain available via phone and email. Our website has a complete listing of all employee email address, insurance company claim and billing contact numbers. Visit the Exchange Underwriters website for employee contact information, claims and billing information, or email us at firstname.lastname@example.org. The best way to reach your service team during this crisis will be via email.
Rest assured that the Exchange Underwriters team is committed to servicing and supporting your needs during this challenging time.
Thank you for your continued trust through these difficult times.
President, Exchange Underwriters, Inc.