Responses from Carriers
Responses from Carriers
Amtrust
Access to AmTrust Chat, with the ability to provide answers to questions, including the potential extension of billing due dates and other measures. Policyholders can also call 866.505.4797 to speak to a representative over the phone or email a request to AmtrustAR@amtrustgroup.com
Auto-Owners
Donegal Insurance
Eastern Alliance Insurance Company
Encompass Insurance
As daily routines change to help slow the spread of COVID-19 in your community, you’ll need easy ways to work with us. We’re available at the touch of a button no matter when, where or how you need to reach Encompass.
- Log in to MyEncompass to access your policies.
- Your Encompass agent and the office staff are available by phone or email during business hours.
- Customers facing financial challenges can now request a special payment plan that allows auto and property insurance premium payment to be delayed for 60-days without penalty. Please contact 1-800-262-9262 for more information. With social distancing, there may be fewer team members available to answer calls and hold times may be longer than normal.
Encova Insurance
- For Motorists Life Policies, call 888-876-6542
- For Commercial Lines or Personal Lines Policies underwritten by any of our companies, call800-876-6642
- For Workers’ Compensation Policies, call 866-452-7425
We are prepared to work with these policyholders to meet their needs. During a time when peace of mind may be slim, we want to help ensure at least on burden is relieved. Our team will work with policyholders to discuss financial options.
Farmers Fire Insurance
Policy Fees during COVID-19
We are assessing what actions may be appropriate to take as we respond to the financial stresses placed on our customers during this time.
While we have not made any formal determination on suspension of late fees or reinstatement fees, we will waive these fees on a case-by-case basis if requested by the agent or insured. Please call for billing considerations – 800-537-0928.
Frederick Mutual Insurance Company
GNY Insurance Company
Call Us: 1-800-522-5504
Grange Insurance
Support for Customers for COVID-19
Guard Insurance Company
Hanover
COVID-19 Response
We understand many of your customers are worried about finances and employment. In this unprecedented time, and always, our billing team is prepared to help with billing and payment questions. As with our insurance products, we do not believe in a one-size-fits-all approach. Instead, on a case-by-case basis, we will work to understand the policyholder’s circumstances and determine what solutions might be viable. We are monitoring bulletins from state departments of insurance (DOI) and will adjust our handling accordingly. If your customers have concerns, please direct them to our billing team at 800-922-8427 or agents may email us at agencysupport@hanover.com for PL accounts or CLbilling@hanover.com for CL accounts.
Harford Mutual
COVID-19 Response
To request the extension, policyholders or agents can do any of the following with the account or policy number handy:
- Call Harford Mutual’s Billing Customer Service Department at 866-377-1896 during operating hours Monday through Thursday 8:30 a.m. – 4:30 p.m. or Fridays, 8:30 a.m. – 3:30 p.m. (EST).
- Email us at billing@hm1842.com
Lebanon Valley Insurance Company
Liberty Mutual
- Our billing customer service representatives will have the authority to adjust the customer’s current bill and to waive any late fees your customer incurs after March 1, 2020.
- If a customer calls you stating their employment or business has been impacted due to COVID-19 and they are having trouble making a payment, please contact Safeco Insurance at 877-566-6001 or the Liberty Mutual Business Insurance Service Center at 866-290-2920.
Lititz Mutual
Millers Mutual
Penn National Insurance
Call our toll-free number 800-766-2245, Monday-Friday, 8 a.m. until 5:30 p.m. EDT
COVID-19 Response
Plymouth Rock
Progressive Insurance
Rockingham Insurance
State Auto
We understand that many of our customers may experience financial hardship due to COVID-19. Please call our Customer Service team at 833-724-3577.
The Hartford
The Hartford has taken and additional resources, please visit The Hartford’s COVID-19 Resource Center.
COVID-19 Response