Responses from Carriers


Access to AmTrust Chat, with the ability to provide answers to questions, including the potential extension of billing due dates and other measures. Policyholders can also call 866.505.4797 to speak to a representative over the phone or email a request to


COVID-19 Response

Donegal Insurance

COVID-19 Response

Eastern Alliance Insurance Company

Coronavirus & Workers Comp

Encompass Insurance

As daily routines change to help slow the spread of COVID-19 in your community, you’ll need easy ways to work with us. We’re available at the touch of a button no matter when, where or how you need to reach Encompass.

  • Log in to MyEncompass to access your policies.
  • Your Encompass agent and the office staff are available by phone or email during business hours.
  • Customers facing financial challenges can now request a special payment plan that allows auto and property insurance premium payment to be delayed for 60-days without penalty. Please contact 1-800-262-9262 for more information. With social distancing, there may be fewer team members available to answer calls and hold times may be longer than normal.

Encova Insurance

  • For Motorists Life Policies, call 888-876-6542
  • For Commercial Lines or Personal Lines Policies underwritten by any of our companies, call800-876-6642
  • For Workers’ Compensation Policies, call 866-452-7425

We are prepared to work with these policyholders to meet their needs. During a time when peace of mind may be slim, we want to help ensure at least on burden is relieved. Our team will work with policyholders to discuss financial options.

Farmers Fire Insurance

Policy Fees during COVID-19
We are assessing what actions may be appropriate to take as we respond to the financial stresses placed on our customers during this time.

While we have not made any formal determination on suspension of late fees or reinstatement fees, we will waive these fees on a case-by-case basis if requested by the agent or insured. Please call for billing considerations – 800-537-0928.

Frederick Mutual Insurance Company

COVID-19 Response

GNY Insurance Company

Call Us: 1-800-522-5504

Grange Insurance

Support for Customers for COVID-19

Guard Insurance Company

COVID-19 Response


COVID-19 Response
We understand many of your customers are worried about finances and employment. In this unprecedented time, and always, our billing team is prepared to help with billing and payment questions. As with our insurance products, we do not believe in a one-size-fits-all approach. Instead, on a case-by-case basis, we will work to understand the policyholder’s circumstances and determine what solutions might be viable. We are monitoring bulletins from state departments of insurance (DOI) and will adjust our handling accordingly. If your customers have concerns, please direct them to our billing team at 800-922-8427 or agents may email us at for PL accounts or for CL accounts.

Harford Mutual

COVID-19 Response
To request the extension, policyholders or agents can do any of the following with the account or policy number handy:

  • Call Harford Mutual’s Billing Customer Service Department at 866-377-1896 during operating hours Monday through Thursday 8:30 a.m. – 4:30 p.m. or Fridays, 8:30 a.m. – 3:30 p.m. (EST).
  • Email us at

Lebanon Valley Insurance Company

COVID-19 Response

Liberty Mutual

COVID-19 Response

  • Our billing customer service representatives will have the authority to adjust the customer’s current bill and to waive any late fees your customer incurs after March 1, 2020.
  • If a customer calls you stating their employment or business has been impacted due to COVID-19 and they are having trouble making a payment, please contact Safeco Insurance at 877-566-6001 or the Liberty Mutual Business Insurance Service Center at 866-290-2920.

Lititz Mutual

COVID-19 Response

Millers Mutual

COVID-19 Announcement

Penn National Insurance

Call our toll-free number 800-766-2245, Monday-Friday, 8 a.m. until 5:30 p.m. EDT
COVID-19 Response

Plymouth Rock

COVID-19 Response

Progressive Insurance

COVID-19 Response

Rockingham Insurance

COVID-19 Response

State Auto

We understand that many of our customers may experience financial hardship due to COVID-19. Please call our Customer Service team at 833-724-3577.

The Hartford

The Hartford has taken and additional resources, please visit The Hartford’s COVID-19 Resource Center.
COVID-19 Response


COVID-19 Response & Updates

Coronavirus (COVID-19) Resources

Have a Question?

Thank you!