2111 North Franklin Drive,
Access to AmTrust Chat, with the ability to provide answers to questions, including the potential extension of billing due dates and other measures. Policyholders can also call 866.505.4797 to speak to a representative over the phone or email a request to AmtrustAR@amtrustgroup.com
Coronavirus & Workers Comp
As daily routines change to help slow the spread of COVID-19 in your community, you’ll need easy ways to work with us. We’re available at the touch of a button no matter when, where or how you need to reach Encompass.
We are prepared to work with these policyholders to meet their needs. During a time when peace of mind may be slim, we want to help ensure at least on burden is relieved. Our team will work with policyholders to discuss financial options.
Policy Fees during COVID-19We are assessing what actions may be appropriate to take as we respond to the financial stresses placed on our customers during this time.
While we have not made any formal determination on suspension of late fees or reinstatement fees, we will waive these fees on a case-by-case basis if requested by the agent or insured. Please call for billing considerations – 800-537-0928.
Call Us: 1-800-522-5504
Support for Customers for COVID-19
COVID-19 ResponseWe understand many of your customers are worried about finances and employment. In this unprecedented time, and always, our billing team is prepared to help with billing and payment questions. As with our insurance products, we do not believe in a one-size-fits-all approach. Instead, on a case-by-case basis, we will work to understand the policyholder’s circumstances and determine what solutions might be viable. We are monitoring bulletins from state departments of insurance (DOI) and will adjust our handling accordingly. If your customers have concerns, please direct them to our billing team at 800-922-8427 or agents may email us at firstname.lastname@example.org for PL accounts or CLbilling@hanover.com for CL accounts.
COVID-19 ResponseTo request the extension, policyholders or agents can do any of the following with the account or policy number handy:
Call our toll-free number 800-766-2245, Monday-Friday, 8 a.m. until 5:30 p.m. EDTCOVID-19 Response
We understand that many of our customers may experience financial hardship due to COVID-19. Please call our Customer Service team at 833-724-3577.
The Hartford has taken and additional resources, please visit The Hartford’s COVID-19 Resource Center.COVID-19 Response
COVID-19 Response & Updates